FAQ

Last updated: August 25, 2026

What can I shop for?

For this policy, The live assortment includes blankets, comforters, duvet covers, pillows, quilt, robes, sheets, and towels.

Does every order ship free?

For this policy, Free-shipping eligibility and any charge are determined by the destination and service shown at checkout.

When should an order arrive?

For this policy, Processing normally takes about 1–2 business days, followed by an estimated 3–5 business days in transit as configured in GMC; the delivery window is not guaranteed.

May I return a non-defective item or request an exchange?

For this policy, Yes. A change of mind, personal preference, or wrong selection can be submitted for a mail return or exchange within 30 days after delivery if the item is new, unused, in original condition, and includes its packaging, tags, and accessories.

How are the label and fees handled?

For this policy, A free return label is included in the package and no restocking fee is charged; wait for authorization before mailing anything.

What if my order is damaged, defective, wrong, incomplete, or misdescribed?

For this policy, Send the order number, checkout email, explanation, and requested photographs or video of an item and its packaging when it is damaged, defective, incorrect, incomplete, or materially different from its description so a return or exchange can be reviewed.

When is an approved refund processed?

For this policy, The refund returns to the original payment method and is processed within 10 days after approval; exchanges remain subject to inventory.

Which payment options are available?

For this policy, The current checkout reports no payment method is currently enabled in checkout; only methods displayed during checkout should be considered active.

How do I reach support?

For this policy, Use the contact form or the three contact details at the end of this page for order, product, shipping, payment, return, privacy, or policy questions.

Are cookies or measurement services used?

For this policy, Necessary cookies support essential functions, while optional analytics or advertising measurement may operate where enabled and permitted.